- What is a technician license?
- One technician working at a time, not one account. With three licenses you can have twenty technicians on your account and any three of them can be in sessions at once; the fourth waits until one of them finishes. A license is in use while its technician has a session open.
- How many computers can one technician have open?
- As many sessions at once as the plan allows each technician.
- What counts as a device?
- Every machine with the client installed, online or not. Uninstall the client and it stops counting.
- What happens when a trial ends?
- If you have not chosen to pay, your organization moves to Free. Nothing is deleted. Machines beyond what Free includes are paused until you choose which stay active or choose a plan.
- What does a paused machine mean?
- When an organization has more machines than its plan includes — after a trial, a move to a smaller plan or a failed payment — the ones beyond the plan’s number are paused. They stay listed with everything about them, and nothing on them is deleted, but they cannot be connected to or used. Unless an owner or admin chooses, the most recently used stay active.
- Can I use the Free plan for work?
- Yes. Business use is allowed on Free. It is a count, never a time limit: a computer helped in the last 30 days can always be helped again, and no session is cut short.
- Is RemoteDrag Desktop free?
- Yes, for personal use: helping yourself, your family and your friends without payment. Without an account it reaches a set number of different computers in any 30 days; for more, or for work, sign in with a free account.
- How many free organizations and trials can I have?
- Free organizations are not limited per person, and one free trial per person, per payment card and per computer. The plans themselves can always be bought.
- Can I move to a smaller plan or fewer licenses?
- Yes, once you are within its limits. The billing page tells you exactly what to remove first if you are not. Fewer licenses never ends anybody’s session.